Start Here
Pick what you need help with.
Inside calls: dial the extension Outside calls: dial 9 first Emergency: 911
Directory
| Name | Extension |
|---|---|
| Main Line | 21656 |
| Sales | 21657 |
| Technical Support | 21658 |
| Customer Service | 21659 |
| Operator | 21660 |
| Information | 21661 |
| Coffee Bar / Gym | 21100 |
| Mommy Lobby | 21101 |
| Dad Depot | 21102 |
| Garage | 21103 |
| Courtesy Phone | 21104 |
| Office | 21105 |
| Max Howard | 21302 |
| Matthew Howard | 21303 |
Fraud Alert
Never Give Private Info
Do not give passwords, PINs, credit card numbers, banking info, Social Security numbers, or verification codes over the phone.
Do Not Trust Caller ID
Caller ID can be faked. A call may look local or official even when it is not.
If It Feels Suspicious
- Hang up.
- Tell an adult.
- Call the person or company back using a known trusted number.
Common Scam Signs
Urgent threats, gift cards, payment apps, fake tech support, fake police, fake bank calls, or anyone asking for a code sent to your phone.
What To Do If You Receive a Threatening Call
Stay Calm
Do not argue with the caller. Do not share personal information.
Get Help Immediately
Tell an adult right away. If there is immediate danger, call 911.
Write Down Details
Note the time, date, caller ID, what was said, background noises, and whether the voice sounded familiar.
Do Not Call Back
Do not call the number back unless an adult or law enforcement tells you to.
Cisco 7900 Phones
For Cisco 7911, 7965, and 7975 phones.
Make a Call
- Lift the handset.
- Dial the extension.
- For outside calls, dial 9 first.
Answer a Call
Lift the handset or press the Answer softkey if shown.
Hold
Press Hold. To return, press Resume.
Transfer
- Press Transfer.
- Dial the extension.
- Press Transfer again.
Conference
- Press More.
- Press Confrn.
- Dial the next person.
- Press Confrn again.
Voicemail
Press the Messages button or dial the voicemail extension.
Cisco 8800 Phones
For Cisco 8841 and 8861 phones.
Make a Call
- Lift the handset.
- Dial the extension.
- For outside calls, dial 9 first.
Answer a Call
Lift the handset, press Answer, or press the flashing line key.
Hold
Press Hold. To return, press Resume.
Transfer
- Press Transfer.
- Dial the extension.
- Press Transfer again.
Conference
- Press Conference.
- Dial the next person.
- Press Conference again.
Speakerphone
Press the Speaker button to talk hands-free.
Avaya / Nortel Phones
For Avaya/Nortel desk phones like T7208, T7316, M7310, and M7324.
Make a Call
- Lift the handset.
- Dial the extension.
- For outside calls, dial 9 first.
Answer a Call
Lift the handset or press the ringing line button.
Hold
Press Hold. Press the flashing line button to return.
Transfer
- Press Feature 70 or Transfer if available.
- Dial the extension.
- Press Release or complete the transfer.
Conference
Use the Conference button or Feature 3 if programmed.
Feature Button
Use Feature for special phone functions like transfer, conference, page, and voicemail.
Common Questions
How do I call another phone?
Dial the extension from the directory.
How do I call outside?
Dial 9, then the phone number.
How do I get help?
Call Technical Support at 21658.
What if the phone does not work?
Check that the network cable is plugged in. Then call for help from another phone.